Our client is a large supermarket and convenience store chain operating over 2,500 points of sale.

Pragma is responsible for maintenance with its Facility Management service, managing a 24/7 call center that receives over 13,500 calls per month, maintains over 80,000 assets, and manages over 400 maintenance contractors.

• Response times increased from 70% to 95% in the last 6 years.
• Cost-saving initiatives for fiscal year 2018-19 amount to 30%.