fmc

Facility Management

Forget about maintenance! Pragma provides a team of experts with cutting-edge technology to manage maintenance tailored to your needs.

Pragma

Your Point of Contact

We specialize in using best maintenance practices and combining them with our clients’ needs to manage customized maintenance. We help ensure that equipment and infrastructure operate at maximum efficiency while saving you money, potentially achieving savings of up to 25%.

These results are possible thanks to our experts’ experience, who manage and coordinate the entire process from bidding, selection, training, and certification of contractors to the generation and analysis of the financial reports of the process.

Main

Benefits of Facility Management

Focus

Each person focuses on their specialty while Pragma takes complete care of maintenance, allowing our clients to focus on growing their business.

Centralized Service

We eliminate the need to manage a maintenance team. We handle the planning and control process with extensive experience in asset management and continuous improvement, removing the administrative burden of maintenance.

Asset Management System

Implementation and use of an asset management system, resources, and best practices that deliver sustainable results. Asset information is always available for decision-making and tracking.

Reduction of Time and Costs

We improve the availability and performance of equipment and infrastructure, reduce maintenance costs, risks, and extend the life of assets. We ensure compliance with all national and state maintenance regulations.

Transparency

Our model provides complete transparency to our clients, from the quality and compliance of maintenance to the budget and cost. Our processes and costs are auditable by our clients.

FMC

Components

Contractors

  • Electricity
  • Hydraulics
  • Air Conditioning
  • Heating
  • Signage and Branding
  • Waterproofing
  • Inspections
  • Calibration
  • Fuel Systems
  • Painting
  • Landscaping
  • Cleaning
  • Security

Pragma

  • Implementation of the Asset Care Center
  • Optimization and Execution of the maintenance plan Bidding, Selection, Training, and Certification of Contractors Ethical and compliance audits, regulatory, HSSE, and operational quality
    Call Center
  • EAMS On Key (Maintenance Software)
  • Performance Indicators
  • Budget Management
  • Financial Reports

Client

  • Strategic Direction
  • Budget Definition

CONTINUOUS IMPROVEMENT CYCLE

Our Process

SUPPORT

Tools

Pragma’s On Key Maintenance Manager, Express, Work Manager App, and Analytics suite is the ideal set of tools to manage and analyze the entire maintenance model, including the progress of the work performed by contractors.

Features of the toolset include:

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Assets, along with their maintenance tasks, are configured according to the SLA (response times) agreed upon by asset type.

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Work is controlled, measured, monitored, and managed according to the SLA.

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SLAs are measured by tracking factors such as status changes of Work Orders (WO), receipt date, request, start, and completion of the WOs.

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Notifications are sent via the app, email, or SMS when a trigger is activated using templates to save time.

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Costs of work performed and parts used are recorded for each individual WO, allowing extensive cross-referencing by work type, asset type, location, contractor.

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Contractors can use the Work Manager app on their smartphone or tablet to get information and provide feedback on the WO.

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Each WO can have related documents uploaded, such as work permits, GPS coordinates, and before-and-after photos.

Start Here

with our diagnosis to identify improvements and adjustments in your current processes

Clients

Success Stories

Supermarkets and Convenience Stores

Our client is a large supermarket and convenience store chain operating over 2,500 points of sale.

Pragma is responsible for maintenance with its Facility Management service, managing a 24/7 call center that receives over 13,500 calls per month, maintains over 80,000 assets, and manages over 400 maintenance contractors.

  • Response times increased from 70% to 95% in the last 6 years.
  • Cost-saving initiatives for fiscal year 2018-19 amount to 30%.

Shell - Fuel Stations

Shell is one of the largest companies in the world, with a proud history of extremely high levels of best practices, safety, and environmental standards compliance. Pragma has been responsible for maintaining their fuel stations and convenience stores since 2006 in South Africa and 2018 in Mexico.

  • 80% reduction in fuel pump downtime from 2012 to 2016.
  • 86% reduction in refrigeration downtime from 2012 to 2016.
  • 27% cost reduction over 5 years in reactive work through fixed material margin and better relationships and SLAs with contractors.

WE ADD VALUE

Let’s talk

Call us or send us a message. We would be happy to discuss personalized maintenance for your facilities.

Pragma Americas

Corporate Office

401 East Sonterra Boulevard, Suite 375, San Antonio, TX, 78258

+1 (210) 992-5030
Hello@PragmaAmericas.com